On-site Network Support
American University connection/ OIT Support365® network support plan allows you to “Manage your business, not your network®"
When it comes to network support, no two organizations have the exact same needs. That’s why we created Support365® – a highly flexible service plan that makes it simple for your business to plan and budget for appropriate IT services.
American University connection/ OIT provides more than just reactive IT support. Our entire approach is based on proactivity: making sure that you're best equipped for the now – while also preparing you for the future. We offer full, high-level advisory and consulting services as part of every engagement, and we don’t hide in a data center – we work directly with you!
Today the Cloud is receiving a lot of attention, but most businesses still depend on their office network to execute their day-to-day tasks. And that’s not going to change anytime soon. If you are currently looking into a Cloud strategy, we’ll even recommend which in-house systems should be transitioned to the Cloud – and which ones shouldn’t.
Learn more about Cloud Support Support for all of your Technology Assets
When it comes to your office servers, desktop PCs, routers, switches, firewalls, printers, wireless devices, cabling and the rest of your in-house network infrastructure, American University connection/ OIT is right there on-site with you to ensure it all runs smoothly. From routine backups - to maintenance - to high-level strategic advice, we’ve got every aspect of your office technology covered.
When it’s an IT emergency, we’re the people to call.
When something goes wrong on your network, you need an IT partner who won’t let you down. We’ve developed our service to provide urgent on-site care when an unexpected critical failure happens.
IT Management & Infrastructure Services
Ongoing support, technical projects, and experts in your office when you need them.
Whether you are a small business or a large enterprise, your network and IT infrastructure serves as the backbone of your entire business operations — and it’s health and well-being is critical to your strategy, growth and success. Yet it can be a major challenge for a company of any size to focus on it's core business tasks & strategic initiatives, while staying on top of the latest IT trends and technologies.
American University connection/ OIT assigns every Support365® customer a team of highly experienced, certified technical consultants and account management specialists. By placing our experts in your office on a regular basis, we are able to understand your challenges and opportunities the moment they arise. This allows us to offer you proactive advice and remedies, so that you can stay at the top of your game — building competitive advantage in your marketplace.
Dataprise IT Management Services:
We’re helping customers move to the Cloud. In addition to being on-site, we’re also On-Cloud. As your business moves some of its key systems to Cloud-based providers, we’re able to manage those for you: with the same amount of ease. Our technical consultants will provide you, and your business expert advice and practical know-how no matter where your technology sits.
Our philosophy is that whether you’re running your business from the office or the Cloud — it just has to work.